Have Questions About our Real Estate Investing Seminars, Real Estate Investing Training Materials or Mentor Financial Group Support?

The Mentor Financial Group is dedicated to answering any questions you may have about our real estate investing seminars, real estate investing books, CDs, DVDs, and other products. Answers are given below to the twenty most commonly asked questions. 

Real Estate Investing Training Products

I haven’t received the product I ordered. How can I track whether it has been shipped?

If you would like to make sure that a product that you ordered has been shipped and how far it currently is away, please select one of the following options.  If your order is not found, it has not yet been shipped from our primary fulfillment house.  Several of our products do, however, ship from a secondary facility.  Unless otherwise requested, your product was shipped using standard shipping with a potential transit time of 5 to 7 business days.   If you have any questions, please contact support@mentorfinancialgroup.com.

<>Track by Your Email Address: 

 

Track by Your Phone Number: 

Track by Order Number: 

I am interested in receiving the "How to Create Multiple Streams of Income" book by Peter Conti. How do I go about getting a copy?

The hardbound book may be ordered online in our Products catalog section.  The book is also available in most bookstores.   You can also download the eBook for Free! 

Do you offer any free products?  Where can I find them?  

Of course we offer free products!  Visit the Free Resources page on our web site.

I bought a product from one of the speakers at a recent event. I have questions and would like to reach the speaker’s office.

If you have purchased a course that is not a Mentor Financial Group product, please contact that speaker’s office directly for assistance.  Their office will answer any questions about their product.

Where can I learn more about the Protégé Program or other Home Study Courses? 

Complete details and information about the Protege program are located on the Protégé  page.    All real estate investing Home Study Courses and real estate investing training products are listed separately with full descriptions on our Products page.  Choose the type of product you are interested in under the "Product Type" menu.  Please take the time to browse through all the highly-rated real estate investing books, home study courses, mini-courses, productivity tools and mentoring programs that are available.  

How can I order MFG Products?

You can order MFG Real Estate Investing Training products in three easy ways:

1. Go to our Products page and order online.
2. Order by phone by contacting Client Services at 1-800-952-9585
3. Mail your Certified Check or Money Order to:

   Mentor Financial Group, LLC
   P. O. Box 1065
   Evergreen, CO  80437

If purchasing products with a check or money order, please allow up to two weeks additional time for the order to be placed. An email order confirmation will be automatically sent for all products.

For international shipments please contact support@mentorfinancialgroup.com to find out what the shipping charges will be. You may also call our Clients Service representatives at 1-800-952-9585.

Who do I contact if I need assistance on a product I purchased?

We’re glad to help!  Please contact us directly at 1-800-952-9585.  You may also email us at: support@mentorfinancialgroup.com.

I purchased one of your courses. After listening to some of the CDs/DVDs, I have found that one didn’t play or had poor sound quality. I would like to return/exchange it. How do I go about that?

There are times during reproduction that some of the CDs/DVDs do not record properly. A few suggestions to try to determine if  the product is defective:

• Try playing it on a CD player (tabletop vs. computer)
• Try launching the CD player software first, then play the CD from there
• If possible, try on a different machine
• Make sure you are playing the CD in a CD player and not in a DVD player

If you are still unable to play the CD or DVD after trying these suggestions, please contact Client Services at 1-800-952-9585.

I would like to return a product. What is the procedure? 

Please check out the guarantee we offer for the specific product you ordered on our web site.  To return a product, complete a Return Authorization Form and return the product to us within the required timeframe to receive your refund.  If approved, an RMA number will be sent to you via email.   The Return Product Request form is found at: https://fs3.formsite.com/investor/RefundAuth/secure_index.html

Residential/Commercial Real Estate Mentoring Programs

Where can I find more information about the Mentoring Programs?

Visit Residential Mentoring Program and Commercial Mentoring Program on our web site.  Or you can contact Kevin at 1-800-952-9585.

I have already applied but I haven’t received a call back from anyone yet. Is there someone I can talk to about what to do next?  

We apologize for the delay in getting back to you.  Please contact Kevin at 1-800-952-9585 for immediate assistance. 

I am a current Mentoring student. Who can I contact for assistance? 

Current Mentoring Program students who require assistance should call 1-877-465-3646 or email genevieve@mentorfinancialgroup.com.

Real Estate Investing Training Events

Where are the latest Boot camps and Events posted?

You’ll find the most current information about our upcoming calendar of events by visiting our Real Estate Investing Training Events page.

I’m unable to attend the Boot Camp I originally registered for. Can I reschedule for another event date and location?

Of course!  We would be happy to transfer your registration to another future event.  Please contact us at support@mentorfinancialgroup.com.

What is an Ultimate Investors Boot Camp? 

Please visit the Ultimate Investors Boot Camp page for a detailed description of what this event offers. 

Proquest Investor Voicemail System 

Proquest Technologies Voice Mail System is an automated system designed especially for real estate investors.  It provides:

• Your own toll-free number
• Pre-recorded voice mail boxes for sellers & buyers!
• Archived recorded investor training sessions!

***Please note that the Proquest Technologies Voice Mail System product is not supported by Mentor Financial Group. *** 

Where can I get more information on the Voicemail System? 

The ProQuest Voicemail System is a third party arrangement that MFG has arranged for those who are interested in an investor voicemail system.  Use of the voicemail system is primarily for our Mentorship Students, but can be useful for other real estate investors as well. 

Where can I sign up for Proquest Voicemail System?

Sign up for Proquest Voicemail System by contacting the Mentor Financial Group at 1-800-952-9585.

Existing Proquest Customers: Who can I contact for support?

If you need technical support for your 866 number, you should contact Proquest Technologies Client Services at 1-800-959-3959 or email client.services@proquest-tech.com

Miscellaneous

How do I change/update my contact Information?

Please email the following information to support@mentorfinancialgroup.com and we will update your contact information:

First and Last Name
Email Address
Physical  Address, including City, State and Zip Code
Primary Telephone #

If you cannot find the answers to your Real Estate Investing questions above, please call the Mentor Financial Group Customer Service representatives who are ready to help you at:

 1-800-952-9585